In short
- Ask who will actually clean your site, and whether it's the same people each time.
- Get the scope in writing, with tasks and how often each is done.
- Check insurance and police checks, and ask how missed tasks are put right.
Questions about the people
- Who will actually clean our site? Some companies subcontract the work. That can be fine, but you should know who's coming and who's responsible.
- Will it be the same cleaners each time? Regular cleaners learn your site, and standards slip less.
- Are your cleaners police checked? For childcare centres and schools, also ask about Working with Children Checks.
Questions about the plan
- Can we see the scope in writing? A good answer is a list of areas and tasks, not a paragraph of promises.
- How often is each task done? Daily, weekly and monthly tasks should be spelled out.
- Who supplies consumables and chemicals? Agree who orders toilet paper, soap and paper towel, and ask which products are used.
- What isn't included? Exclusions matter as much as inclusions.
Questions about quality and problems
- How do you check the work? Inspections, checklists or photo reports all help.
- What happens if something is missed? Look for a clear promise to come back and fix it, at no cost.
- How do we contact you, and how fast do you reply? You want one person you can reach.
Questions about the business
- What insurance do you hold? At minimum, public liability. Ask for a certificate of currency.
- How much notice is needed to change or end the service? You shouldn't be locked into something that isn't working.
How Osso answers these
- You deal with the owner, and the same cleaners come each time.
- Everyone who cleans your site holds a current police check.
- Every client gets a written cleaning plan after a free site visit.
- Photo reports after each clean, on request.
- If something's missed, we come back and fix it free.
- New commercial clients get their first regular clean free, with no obligation to continue.
