01Why rugs are cleaned differently from carpet
Wall-to-wall carpet is fixed down and usually synthetic. Rugs are loose, often woven or hand-knotted, and can be wool, cotton, jute, silk or viscose, each with its own dyes and backing. That's why every rug gets its own check: the fibre, the backing, and a colour test before any water touches it.
02Can wool rugs be steam cleaned?
Yes, carefully. Wool cleans well when the products are wool-friendly, the water isn't too hot and the rug isn't over-wet. Too much heat or a harsh cleaner can shrink wool, make dyes run or leave brown marks, so we test first and keep the moisture low.
03What affects the price
Rugs are usually priced by size, and the fibre matters too: a synthetic rug is quicker to clean than a wool or hand-knotted one, and heavy stains or pet accidents take extra time. Small and medium rugs are usually $50–$100 each, including GST. Tell us the size and what the rug is made of, and you'll get a clear price before we start.
04Drying and putting the rug back
Most rugs dry within a few hours to a day, depending on their thickness, the weather and airflow. Lifting a corner or running a fan speeds it up. Only put the rug back, and the furniture on it, once it's completely dry, because a damp rug can mark a timber floor.
05When a rug needs a specialist
Silk, viscose (art silk) and valuable antique or hand-knotted rugs are best washed in a specialist rug workshop, where they can be fully washed and dried under control. If a rug isn't safe to clean on site, we'll say so before we start rather than risk it.
06Looking after your rug
Vacuum it regularly, including the underside now and then, and turn it every six months or so to even out wear and sun fading. A rug pad stops it slipping and reduces wear. Blot spills from the outside in, and don't soak the rug or use strong household products on it.